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About BCA >> Policies,
Procedures & Strategic Plan >> Privacy Policy
>> Appendix VI
APPENDIX VI
COMPLAINT PROCESS CHECKLIST—BC Athletics Club Template
To comply with PIPA all organizations/clubs dealing with personal
information must have a complaints handling system. As each organization
has unique and distinct characteristics, each should establish a system
that reflects its particular qualities.
The following checklist may help individual clubs in the creation of
their complaint handling process.
- The individual responsible for receiving complaints is: _________
- Complaints will be investigated by: __________________
- The complaint will be investigated within _______ days of its
receipt.
- The determination as to the validity of the complaint will be
decided by: ______________________________________________
- The decision is to be reported to: ____________________________
- If necessary, recommended corrective action will be determined by:
_____________________________________________________
- The corrective action will be carried out by: __________________
Communicating the Results of the Investigation
- The corrective action was communicated to the complainant by:
- The corrective action was communicated to the complainant on:
- The corrective action is recorded in the following locations:
- Corrective action was initiated on:
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